Booking with Leslys Professional Cleaning Services is simple and fast. You can request a free quote by filling out the quick contact form on our website, sending us an email, or giving us a call directly. Leslys and our customer service team will review your details and get back to you promptly to confirm your pricing and lock in your schedule.
Not at all! Many of our clients are busy professionals who prefer to return to a freshly cleaned home or office. You can simply provide us with a spare key, a lockbox code, or leave access instructions with your building’s concierge. Since our entire team is fully vetted and insured, you can have complete peace of mind whether you are present or out for the day.
No, you don’t need to worry about a thing. Our team arrives fully equipped with our own professional-grade, eco-friendly cleaning solutions, fresh microfiber cloths, and high-quality vacuums. However, if you have a specific product you prefer us to use—such as a specialized wood cleaner—just let us know and leave it out for us!
Yes, absolutely. Leslys Professional Cleaning Services is fully insured and bonded. This means your home, property, and our staff are completely protected. We also carry WorkSafeBC coverage for all our team members, giving you total peace of mind while we work in your space.
Yes. Earning your trust is our top priority. Every member of the Leslys Professional Cleaning Services team undergoes a rigorous background check and a comprehensive interview process before entering any client’s home. Once hired, they complete extensive, hands-on training to ensure they meet our high standards for meticulous, safe, and professional cleaning.
While our team is highly trained to treat your home, office, and belongings with the utmost care, we understand that accidents can occasionally happen. If an item is damaged during our service, please notify us within 24 hours. Because we are fully insured, our management team will coordinate with you immediately to repair or replace the item without any hassle.
We know that consistency builds trust. For our weekly and bi-weekly clients, we make every effort to send the same dedicated cleaner or team to your property for each visit. If your regular cleaner is sick or on vacation, we will always notify you in advance and send a fully briefed, equally qualified replacement so your schedule isn’t interrupted.
Our Standard Clean covers all the essentials to keep your space fresh and organized on a regular basis: dusting, vacuuming, mopping, and thoroughly cleaning all open kitchen and bathroom surfaces. A Deep Clean is much more intensive—we tackle heavy buildup, scrub baseboards, wash doors and frames, clean inside appliances like the oven and fridge, and sanitize hard-to-reach areas. We highly recommend starting with a Deep Clean for your first visit from Leslys Professional Cleaning Services to establish a perfect baseline.
Absolutely! We love pets and know they are an important part of your family. We just ask that you let us know in advance so our team is prepared to tackle extra pet hair and dander. If your pet is anxious around vacuums or new people, we recommend securing them in a comfortable, separate room or crate while we work to ensure they feel safe.
Yes, we do. We understand that health and environmental impact are very important to our Vancouver clients. We utilize high-quality, eco-friendly, and non-toxic cleaning solutions that are highly effective on dirt and grime, yet completely safe for your children, pets, and the local environment.
It depends on the scope of the project. For most standard residential cleanings or smaller apartments, we send one highly trained professional. For larger homes, comprehensive deep cleans, move-in/out services, or commercial properties, we typically send a coordinated team of two or more to ensure the job is completed efficiently and to our highest standards without taking up your entire day.
We believe in transparent pricing with no hidden fees. For standard residential and deep cleaning, we typically offer flat-rate pricing based on the square footage and the number of bedrooms and bathrooms in your home. For custom jobs, move-in/move-out services, or commercial office cleaning, we provide a customized quote based on the estimated hours required to meet our high standards. You can easily request a free, no-obligation quote through our website.
We understand that schedules can change unexpectedly. If you need to cancel or reschedule your cleaning, we kindly ask for at least 48 hours’ notice. This allows us to reassign our staff to other clients. Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee to compensate our hard-working team for their reserved time.
To make the process as seamless as possible, we accept all major credit cards, secure online payments, and Interac e-Transfers. Payment is typically processed on the day of your completed service, and we will automatically send a detailed receipt to your email.
Yes, your satisfaction is our top priority at Leslys Professional Cleaning Services. We pride ourselves on delivering an immaculate space every single time. If you are ever unhappy with any area we cleaned, simply let us know within 24 hours. We will promptly send a team member back to re-clean the missed area at no additional cost to you.
